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FAQ

1) Is there elevator in the hotel ?
    Yes, our hotel have.
2) Every hotel room have a private computer and free internet access ?
    Yes, we have, including a PC with free ADSL or Wifi internet access with password: Grandfloor1
3) Can I leave the luggage at the hotel when I am travelling ?
    Yes, You can, the hotel offer luggage storage service free of charge.
4) How do I make a booking ?
     You can make a hotel booking online via our official website at: http://www.hanoigrandhotel.com/en/booking.htmlYou will receive an reply and confirmation of your reservation from our hotel within 24 hours.
5) Is there travel agency (Travel Office) in your hotel ?
     Yes, we can arrange many tours around Hanoi, like Halong Bay, Sapa, Transport to the south, and to anywhere around the world. We can also book Bus/Trains/Air tickets ...
6) Should I book the tours that I like in advance?
    Yes, it is highly recommended, especially in the peak holiday season to secure best places on board, train, in hotel and its affiliates
7) How far from the airport to the hotel?
    40 km from Noibai Int’l Airport. We are in the very center of Hanoi’s Old Quarter..
8) Why should I choose this hotel?
   Because of its Brand new hotel, perfect location, elegant boutique design, state-of-art facilities, outstanding service by professional team of staff and management.
9) How to payment ?
      You can pay by Cash: Vietnamese Dong, USD $, AUD $, EURO or GBP  or
      You can pay by credit card with 3% commission for Visa and Master cards and 5% commission for American Express
10) What do you serve if I am a vegetarian?
      In this case, please advise us before so that we can order a vegetarian menu during your trip in Vietnam. Vietnam is famous for. Vegetarian foods, tropical fruits. We are willing to serve at your taste.
11) Can I use a credit card to get cash in Vietnam?
      Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Hochiminh city, Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with commission
12) Can I pay by credit card in Vietnam?
      Yes, You can pay by credit card with 3% commission for Visa and Master cards. You can pay at shops and hotels in big cities, commercial centre and tourist sites.
13) What will happen if there is an emergency?
      With us, your guide will always have a mobile phone and a means of summoning immediate assistance. You will also have direct telephone access Head office.
14) Are there any restrictions on photography in Vietnam?
      Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder, confiscated and may be arrested.
15) Are there Internet facilities in Vietnam?
      Yes, plenty in cities and large towns, but not in rural areas. Most large hotels have internet access, and Internet cafes are commonplace and cheap.
16) I am from the United States. Will I face any hostility because of the war?
      You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.

Online Support
Chop Nguyen/ Mr
 
HOTEL ROOMS
Deluxe City View
Deluxe City View
Deluxe Family Suite
Deluxe Family Suite
Junior View Suite
Junior View Suite
Apartment Suite
Apartment Suite
Hoankiem Lake
Hoankiem Lake
Opera House in Hanoi
Opera House in Hanoi
Ngoc Son Temple
Ngoc Son Temple