Warning 1: Problems Encountered by Visitors to Hanoi
you all may know, Hanoi Grand Hotel located at 26 Hoi Vu Street, is becoming very
popular within the circle of tourists and travelers owning to its outstanding
location, elegant decoration, top quality services and facilities served by the
professional staff. That results to many recommendations from one traveler to
another visiting Hanoi
to come to our hotel.
However, some travelers reportedly had trouble with the taxi transportation from
Noibai Int`l Airport to Hanoi Grand hotel. Sometimes the driver purposely tried
to scam guests by sending them to a certain hotel with an inconspicuous signs.
There, upon arriving, some man quickly came out, with a Hanoi Grand hotel card
in hand and told the passengers that they did arrive at Hanoi Grand Hotel but
it was full at the moment. He then said that they had a "sister
hotel" just a few blocks away. Then, passengers are sent to a different
hotel of lower standard where the driver gets some commissions from that hotel
owner. No one can eventually guarantee the service of the latter hotel, or
predict what scam will come next.
As such, it is highly advisable that every traveler to Hanoi in general and to Hanoi Grand Hotels in
particular should be alert not to totally depend on either the taxi driver or
hotel staff that he recommends. Instead, it should be required that the street
and hotel signs be pointed out to the traveler by the driver so that one knows
whether s/he is being transferred to the right hotel.
As our private airport transfers are available, we recommend our guests to take
further preventive measure by contacting us in advance at the below address for
our airport pickup service:
Hanoi Grand Hotel
Add: 26 Hoi vu Str ,Hoan Kiem District, Hanoi,
Tel: (+844) 39382083 or (+844) 393820834 or +84 983367929 or +84 936718993
Fax: +844 393 82085
Last but not least, for the benefit of all, we would like to call for all
astute travelers and any travel-related businesses to raise the awareness of
this sort of scam and to help eliminate such wrong doing by circulate this
message to anyone traveling to Hanoi.
Warning 2: FAKE REVIEWS on TripAdvisor website!
and night hundreds of hoteliers around the world work so hard and try their
best to make their guests’ visits pleasant and memorable. However, some in Hanoi are undermining
this by dirty tricks. Turning a blind eye to the good locally run hotels, a
number have been writing excellent reviews for a hotel but then reporting to
the website admin team that such good reviews are duplicates or that the hotel
itself has been writing its own reviews to promote itself to climb up the
Also the hotel doing the undermining sometimes disguises itself as a hotel
guest pretending to have stayed at the unsuspecting honest hotel. They post a
bad review, a short indifferent review or even have the cheek to cut and paste
a review about an entirely different hotel they have found on google.
They do this to try to topple the high ranking hotel(s) so that when travellers
are searching for accommodation they ignore hotels that are low down in the
ranking and overlook the good honest hotels because of this scam. Also there is
a danger that the traveller will choose the hotel doing the undermining as it
appears higher in the ranking. The hotels doing this undermining have many
tricks up their sleeves and it is often hard for the unsuspecting traveller to
We belive that Tripadvisor administration has been awared about this problem as
mentioned in an AP article at the link: http://news.yahoo.com/s/ap_travel/20090715/ap_tr_ge/us_travel_tripadvisor_controversy
So our advice to all fellow travellers is please don’t let the bad or fake
reviews fool you. And be aware at the damage these fake reviews do the good hotels
and the problems they cause the unsuspecting traveller. When you are looking
and booking your hotel please do your research, read and compare all reviews
and check out reputable forums to get advice from previous hotel guests.
Warning 3: Problems Encountered by Visitors to Hanoi
far there have been many tourists being cheated so that this is very good
information for travelers to avoid the troubles when you are traveling in Hanoi or in Vietnam. This information is
written by my experiences and some travelers who had been cheated. You should
take a look and print it out to bring with you while traveling in Vietnam!
* Problem 1
There is not enough information available to first time travelers to Ha Noi
either on Vietnam Airlines or at Noibai airport. Thus, travelers are not aware
of their options for getting to Hanoi
from the airport, what such a trip should cost, and who are reliable drivers.
* Solution 1
Brochures with this information in many languages can be printed and put in
seat pockets of all Vietnam Airlines planes; these brochures should also be
made readily available at the airport.
* Problem 2
Frequently visitors have trouble finding legitimate transportation from Noibai International
Airport to their hotel in
Ha Noi. Sometimes they are driven by minibus drivers who promise to take them
to a specific address in Ha Noi. However, instead of being delivered to the
requested hotel they are delivered to a different hotel where the bus driver
has friends. They are frequently then overcharged at this hotel.
* Solution 2
Travelers to Vietnam
should be warned in advance or at the airport not to depend on either the
airport driver or hotel staff that he recommends. In addition it should be a
requirement that the street signs be pointed out to the traveler by the bus
driver so that the traveler knows whether s/he is being delivered to the
* Problem 3
Another problem arising for travelers from Norbai is that the price quoted for
transportation from the airport normally includes the road tax. However, upon
arrival, travelers are charged for the road tax again.
* Solution 3
Travelers should be made aware by information available at the airport of
standard prices for transportation and the fact that these prices already
include the road tax.
* Problem 4
Travelers are frequently led to foreign currency exchange venues by airport bus
drivers. At these exchanges they are given a poor exchange rate, e.g., 15,000
VD for $1 USD rather than the standard rate at
http://www.vietcombank.com.vn/en/Exchange%20Rate.asp. In addition the driver
receives a commission from the foreign exchange seller.
* Solution 4
Travelers should be encouraged to exchange money at the airport or at foreign
exchange sellers recommended by legitimate hotel owners.
* Problem 5
Be aware of the denomination of Vietnam Dongs which consist of too many zero
(0). Some unscrupulous drivers try to rip you off by adding one more zero to
your fare OR cheating that your VND500,000 note is only VND50,000. i.e
overcharges you 10 times higher than actual cost.
* Solution 5
Distinguish Vietnam Dong notes and the exchange rates. Be alerted and stand
firmed if the driver asks for more notes. Call local reliable sources (hotel
staff, policemen, local people) for assistance if you feel unsured of the
* Problem 6
The first person a visitor meets is frequently the boy selling postcards. These
sellers frequently cheat the visitor either by overcharging for the cards or by
asking for VD 5,000 but extracting VD 50,000 from the confused traveler.
* Solution 6
Travelers should be encouraged to purchase cards, maps and other such items
from bookshops rather than street vendors.
* Problem 7
Even enterprising visitors who find a hotel on their own frequently find that a
person claiming a commission has followed them to the hotel.
The receptionist should ask travelers whether such a person helped them to
obtain lodgings or not.
* Problem 8
Travelers are frequently sold tickets by travel agencies for tours of local
sites. They are frequently promised small group tours and good train seats.
After paying, they find that either the tour does not exist at all or that
there are very many people on the tour, that the quality is very bad and that
they have paid for good train seats but received inferior ones.
Once they are in a legitimate hotel, travelers should be able to rely on hotel
staff to advise them on tour agencies that are reliable and honest. In
addition, it may be better to charge for the tour after it has been taken in
order to guarantee that the visitor is satisfied with its value.
* Problem 9
Tourists are prey to pickpockets when they travel to the market.
* Solution 9
Tourists should be advised to leave their valuables and extra money in the
* Problem 10
There are imitated VND notes printed for ritual purposes like votive papers,
but some taxi drivers will cheat you by giving these notes back as small
* Solution 10
Tourists should be advised to check the notes carefully. The right notes should
always have the imprinted words `Ngan hang nha nuoc Viet
nam` (means `The State bank of Vietnam`) & the picture of the
later president Ho Chi Minh. See the fake notes below for your information: